Upendo Consultancy is a Tanzania-based advisory firm specializing in tourism and hospitality consulting, customer service and retention strategy.
We help organizations elevate service quality, strengthen customer loyalty, and deliver world‑class experiences.
We are committed to deliver practical, culturally grounded, and high‑impact consulting solutions that improve service delivery, enhance customer satisfaction which results in customer retention and increased revenue.
Core Values
- Professionalism – Consistent, reliable, and ethical service
- Empathy – Understanding the needs of customers, guests, and students
- Excellence – High standards in every engagement
- Innovation – Modern solutions for modern challenges
- Trust – Building long-term relationships with clients and partners
Consultancy Services
Tourism & Hospitality Consulting
We help hotels, lodges, tour operators, and hospitality businesses improve service quality, operational efficiency, and guest satisfaction.
Services include:
- Hospitality service audits
- Guest experience design
- Staff training (front desk, sales team, F&B)
- Tourism product development
- Communication for hospitality businesses
- Customer journey mapping
Who we serve:
- Hotels & lodges
- Tour operators
- Travel agencies
- Guest houses & hostels
- Student accommodation providers
Customer Service & Customer Retention Consulting
We help businesses build strong customer relationships, improve service delivery, and increase loyalty.
Services include:
- Customer service training (English & Kiswahili)
- Customer retention strategy
- Complaint handling frameworks
- Service recovery systems
- Staff communication skills development
- Mystery customer assessments
Who we serve:
- Hospitality businesses
- SMEs and service-based companies
- NGOs and youth programs
Unique Value Proposition
Upendo Consultancy stands out because we combine:
- Hospitality expertise
- Customer service mastery
- Strong communication skills in English & Kiswahili
- A human‑cantered, culturally sensitive approach
This makes us uniquely positioned to improve service delivery in Tanzania.
